A simpler link between field and office.
Field employees needed a faster way to report information without turning each update into extra administrative work. Language differences between field and office teams added another manual step.
The application was designed around the person doing the work in the field, not around the reporting burden of the office.
Mobile capture
Submit voice, written information, photos and job context directly from the field.
Translation
Present submitted information in the language required by the office team.
Structured reporting
Convert unstructured field input into consistent information linked to the relevant activity.
Operational handoff
Move information into the next business step with less manual rewriting and coordination.
Capture once in the field. Arrive at the office ready for review.
Voice, written updates, photos and job context could move through translation and structuring as one workflow, removing avoidable transcription, rewriting and language handoffs before the information could be used.
